Q. Does my data get backed up?
A: ATG uses two layers of backup to ensure that your data will never be lost. First, the data is backed up
     to our backup servers. Second, it is backed up to our offsite backup server located outside our
     Datacenter.

Q. Will my applications work on Mobile Desktop?
A: 99% of applications will run on Mobile Desktop no matter what operating system platform they
     are based on.

Q. Is my data secure?
A: Your data is encrypted from the servers at the Datacenter to the end user’s monitor. Since the thin
     units do not have a hard drive, if they are stolen there is no way any unauthorized person
     can access your data.

Q. What happens if my internet connection goes down?
A: Your work may be interrupted until the internet connection is restored. However, once the connection
     is restored you can pick up exactly where you left off. There are ways to prevent this
     from occurring, such as redundant internet connections from multiple providers.

Q. What if I lose my smart card or forget my password?
A: You smart card holds no data. Simply give us a call and we will cancel the old card; you will be able
     to use one of the extra cards provided to your office. We are also able to reset your password
     over the phone so that you can have immediate access to your desktop.

Q. Can I access Mobile Desktop on my traditional computer from home?
A: Yes. You can access your Mobile Desktop securely from any computer with an internet connection.

Q. What happens if one or several of my thin units are damaged or destroyed?
A. Nothing. Since no data is stored on the thin unit, no data will be lost.
    Simply go to another thin unit in the office and continue your work until the damaged unit is replaced.

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